Forbes.com feature: AI Transformation Isn't An IT Project, It's An Organization Redesign Project
Michael Tyrimos of our team writes in Forbes on why AI transformation is an organisation redesign rather than an IT project.
Michael Tyrimos of our team shares his thoughts in a new Forbes Technology Council article, “AI Transformation Isn’t An IT Project—It’s An Organization Redesign Project.” Here are the key highlights and numbers.
- Digital transformation changed how tasks are done; AI moves the human role from execution towards oversight, judgment and accountability.
- Research on 5,172 customer support agents found AI assistance raised productivity by 15% on average, with the largest gains for less experienced workers.
- Klarna's AI assistant handled 2.3 million conversations in its first month, but the company later acknowledged lower service quality and recruited people so customers could reach a human.
- Every AI-supported process needs a named business owner, a clear human escalation route, and measurement of quality, overrides and model drift, not just speed and cost.
- BCG's 2026 AI Radar, covering 2,360 executives including 640 CEOs, found nearly three-quarters of CEOs are now the main AI decision maker, twice the previous year's share.
Read the full article on Forbes
About Capacitor Partners
Capacitor Partners is a technology and strategy consulting firm working with leaders in the private and public sectors across Cyprus and Greece. Our work covers digital transformation, product management, AI transformation, process reengineering and business technology strategy, delivered across eleven industry verticals.
We work inside client organisations rather than beside them. Every engagement begins by defining what the organisation is trying to change and how anyone would know it had worked, and continues until the change is running in production and someone internally owns it. As a certified authorised Zoho partner we also implement and support Zoho Projects and Zoho CRM where a platform is part of the answer.
Alongside client work we publish original research, including the Digital Cyprus Survey, and our consultants write for the wider press on how organisations adopt technology. Case studies set out completed engagements in detail, and our services page explains how each of the four core service lines works.
AI transformation at Capacitor Partners
AI transformation consulting is the work of finding where AI creates measurable value, redesigning the process around it, preparing the data, and putting agents and models into production with oversight and adoption built in. Capacitor Partners runs it end to end rather than delivering a strategy document.
Enterprises and public sector organisations that want AI in live operations, not pilots — and need data readiness, governance and staff adoption handled alongside the technology. Read how our ai transformation work is delivered.
