Forbes.com feature: AI Transformation Isn't An IT Project, It's An Organization Redesign Project

Michael Tyrimos of our team shares his thoughts in a new Forbes Technology Council article, “AI Transformation Isn’t An IT Project—It’s An Organization Redesign Project.” Here are the key highlights and numbers.

• Digital transformation changed how tasks are done; AI moves the human role from execution towards oversight, judgment and accountability.
• Research on 5,172 customer support agents found AI assistance raised productivity by 15% on average, with the largest gains for less experienced workers.
• Klarna's AI assistant handled 2.3 million conversations in its first month, but the company later acknowledged lower service quality and recruited people so customers could reach a human.
• Every AI-supported process needs a named business owner, a clear human escalation route, and measurement of quality, overrides and model drift, not just speed and cost.
• BCG's 2026 AI Radar, covering 2,360 executives including 640 CEOs, found nearly three-quarters of CEOs are now the main AI decision maker, twice the previous year's share.

Read the full article on Forbes