Forbes.com feature: AI Transformation Isn't An IT Project, It's An Organization Redesign Project
Michael Tyrimos of our team writes in Forbes on why AI transformation is an organisation redesign rather than an IT project.
Michael Tyrimos of our team shares his thoughts in a new Forbes Technology Council article, “AI Transformation Isn’t An IT Project—It’s An Organization Redesign Project.” Here are the key highlights and numbers.
- Digital transformation changed how tasks are done; AI moves the human role from execution towards oversight, judgment and accountability.
- Research on 5,172 customer support agents found AI assistance raised productivity by 15% on average, with the largest gains for less experienced workers.
- Klarna's AI assistant handled 2.3 million conversations in its first month, but the company later acknowledged lower service quality and recruited people so customers could reach a human.
- Every AI-supported process needs a named business owner, a clear human escalation route, and measurement of quality, overrides and model drift, not just speed and cost.
- BCG's 2026 AI Radar, covering 2,360 executives including 640 CEOs, found nearly three-quarters of CEOs are now the main AI decision maker, twice the previous year's share.
Read the full article on Forbes
About Capacitor Partners
Capacitor Partners is a consulting and implementation firm specialising in business and technology transformation, with expertise in technology, business operations and Artificial Intelligence. With clients across six countries and experience spanning eleven industries, the firm supports public and private sector organisations in designing and implementing strategic change, helping them improve operational efficiency, strengthen competitiveness and create sustainable business value.
